Contact Us

Our usual Customer Services opening hours are 9am - 2.30pm Monday to Friday.

See below for our festive opening hours.

Delivery Delays

Due to industry-wide delays across delivery networks in the UK, we're currently experiencing delivery issues ahead of the festive holidays. Please be aware your order may be delayed. Rest assured we are doing everything we can to ensure your order is delivered to you as swiftly as possible, however if any concerns or issues arise, please do contact us on info@wilsonspetfood.co.uk.

We usually aim to deliver frozen raw food within 24 hours of it leaving our factory, however we do package our products in such a way that they should remain frozen for at least 48 hours should your delivery be delayed. If your frozen raw food is delayed by a day or so, please don’t worry – simply check that your trays are still cold to the touch and at least 50% frozen(hard in the middle) and assuming this is the case, they will be safe to freeze at home. If your delivery was delayed for longer than 48 hours or you have any concerns that your frozen raw food has thawed, please contact our team who will rectify this for you as soon as possible.

Email us info@wilsonspetfood.co.uk

Give us a bell on 01250 798 298

Stalk us @wilsonspetfood

Wilsons Pet Food,
Littlemill Rd,
Drongan, Ayr,
KA6 7BP

Festive Opening Hours

We will have a reduced amount of staff working within our Customer Service team over the festive period in order to give our team a well-earned break with their families. During this time it may take a little longer than usual to get back to your query, but rest assured we’ll get back to you as quickly as we can.

Monday 23rd Dec – 9am-2.30pm
Tuesday 24th Dec – 9am – 12pm
Wednesday 25th Dec - Closed
Thursday 26th Dec - Closed
Friday 27th Dec – 9am – 2.30pm
Monday 30th Dec – 9am – 2.30pm
Tuesday 31st Dec – 9am – 12pm
Wednesday 1st Jan - Closed
Thursday 2nd Jan – 9am – 2.30pm
Friday 3rd Jan – 9am – 2.30pm